Cancellation and Refund Policy

When a video fails

If a video doesn’t come out, you can try it again from the app for free. It doesn’t use another video.

Refunds for unused videos

You can ask for a refund of a pack within 7 days of buying it if you haven’t used any videos from it. Write to hello@gethelium.co with the number you signed in with and the payment’s date and amount.

Once a video from a pack has been used, the pack can’t be refunded, because each video is made for you at a cost to us. If something went wrong with a video you paid for, write to us anyway and we’ll make it right.

Payments that fail or go through twice

If money left your account but the videos weren’t added, or you were charged twice, write to hello@gethelium.co. We’ll add the videos or refund the payment.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay within 5 to 7 working days. Your bank may take a few days more to show it.

Cancelling

There’s no subscription, so there’s nothing to cancel. Videos you’ve bought stay in your balance until you use them.