Privacy Policy
Last updated 29 October 2026
This policy explains what Helium (Oxpecker Technology Pvt. Ltd.) collects when you use Agentcy, why, and the choices you have. It follows India’s Digital Personal Data Protection Act, 2023.
It adds to Helium’s company Privacy Policy, which covers Helium’s other products and websites. For Agentcy, this page applies where the two differ.
What we collect
- Your mobile number, to sign you in with a WhatsApp code and to tell you when a video is ready.
- What you give us to make videos: product links, photos you upload, your store’s address and the products we import from it, videos you ask us to copy, and your notes and feedback.
- Your videos and your balance, purchases and the ledger of videos used.
- Payment records from Razorpay: order and payment IDs, amount and status. We never receive card numbers or UPI PINs.
- How you use the app: pages and buttons used, device and browser, approximate location from your IP address, and session recordings with what you type hidden.
How we use it
- to sign you in, make and deliver your videos, and take payments;
- to fix problems, prevent abuse and keep the service secure;
- to understand how Agentcy is used and improve it;
- to measure our own ads on Meta (Facebook and Instagram).
We don’t sell your personal data, and we don’t share your number with anyone for their marketing.
Who we share it with
Only the services that help us run Agentcy, each for its part:
- MSG91 and WhatsApp (Meta), to send sign-in codes and video-ready messages;
- Razorpay, to take payments;
- our AI video and research providers, to make videos and find reference videos for your product;
- Amazon Web Services, Railway and Vercel, to host the app, files and database;
- PostHog, for product analytics and session recordings;
- Meta, through the Meta Pixel, to measure our ads.
We may also share data when the law requires it, or with a buyer if Helium is sold or reorganised.
Cookies and similar technology
We use a sign-in cookie to keep you signed in, browser storage to remember your choices while you make a video, and cookies from PostHog and the Meta Pixel for analytics and ad measurement. You can block or clear cookies in your browser; you’ll need to sign in again.
How long we keep it
We keep your account, videos and purchase records while your account is open, and payment records as long as tax law requires. Sign-in codes expire after 10 minutes. Analytics data is kept for up to two years.
Your choices and rights
You can ask us for a copy of your data, to correct it, or to delete your account and the data tied to it (except records we must keep by law). You can also withdraw consent or raise a grievance. Write to hello@gethelium.co from the number or email linked to your account, and we’ll reply within 30 days.
Security
Data is encrypted in transit, sign-in codes and session tokens are stored only as hashes, and access to production systems is limited to the people who run them. No system is perfectly secure; tell us at hello@gethelium.co if you find a problem.
Children
Agentcy is for businesses and isn’t meant for anyone under 18.
Changes and contact
We’ll update the date at the top when this policy changes. Questions or requests: hello@gethelium.co.